Shipping Times and Costs

Thank you for choosing Diverse. We are committed to providing a seamless and efficient shipping experience for our customers. This Shipping Policy outlines important information regarding shipping methods, delivery times, costs, and other related details.

Order Processing Time

• Once your order is placed and payment is confirmed, we will begin processing it. Order processing typically takes 02 – 03 days before the item is ready for shipment. Please note that processing times may vary depending on the product and vendor.

Shipping Methods and Carriers

• We partner with reliable shipping carriers to ensure prompt and secure delivery of your orders. The available shipping methods and carriers may vary depending on the vendor and the destination. During the checkout process, you will have the option to select the shipping method that best suits your needs.

Shipping Costs

• Shipping costs are calculated based on various factors, including the destination, shipping method, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before completing your purchase.

Estimated Delivery Time

• The estimated delivery time is calculated based on the processing time, the shipping method selected, and the destination. While we strive to provide accurate estimates, please note that actual delivery times may vary depending on external factors such as weather conditions or unforeseen circumstances.

Order Tracking

• Once your order has been shipped, we will provide you with a tracking number and a link to track the progress of your package. You can use this information to stay updated on the status of your delivery.

Shipping Restrictions

• Certain items may be subject to shipping restrictions or regulations imposed by local laws or carriers. It is your responsibility to ensure that the items you are ordering comply with any applicable shipping restrictions. If an item cannot be shipped to your location, we will notify you as soon as possible and provide a refund or offer alternative options.

Address Accuracy

• Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues resulting from incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact our customer support immediately.

Contact Us

• If you have any questions, concerns, or requests regarding our Shipping Policy, please contact our customer support. We are here to assist you and provide further clarification or assistance.

Payment Methods

Diverse accepts the following payment methods:

• You can choose between IBFT Payment or via Credit Card (Visa, MasterCard). The total will be charged to your card when the order is shipped.
• Bsecure: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed.
• Stripe: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a Stripe account, visit the website stripe.com.

Exchanges, Returns and Refunds

Thank you for shopping at Diverse. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with exchanges, returns, or refunds.

Eligibility for Exchanges, Returns, and Refunds

• To be eligible for an exchange, return, or refund, please ensure the following conditions are met:
• The item must be unused, undamaged, and in the same condition as when you received it.
• The item must be returned within 14 days from the date of purchase.
• The item must be accompanied by the original proof of purchase (e.g., order confirmation, receipt).
Please note that certain products, such as perishable goods, intimate or sanitary items, or downloadable software, may not be eligible for exchanges, returns, or refunds due to their nature.

Exchanges

• If you would like to exchange an item for a different size, color, or a similar product of equal value, please contact our customer support within 14 days of receiving the item. We will provide you with instructions on how to proceed with the exchange. Please note that additional shipping charges may apply for exchanges.

Returns

• If you wish to return an item for a refund, please contact our customer support within 14 days of receiving the item. We will guide you through the return process and provide you with a return shipping address. Once we receive the returned item and verify its condition, we will initiate the refund process.

Refunds

• Refunds will be issued using the original payment method used for the purchase. Please note the following:
• Shipping charges are non-refundable unless the return is due to an error on our part.
• Refunds may take 3 – 5 business days to process and appear in your account, depending on your payment provider.

Return Shipping

• For exchanges or returns, the customer is responsible for the shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and retaining the shipping receipt as proof of shipment.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support immediately. We will guide you through the necessary steps to address the issue and provide a suitable resolution, such as a replacement, exchange, or refund.

Contact Us

• If you have any questions, concerns, or requests regarding our Exchange/Return/Refund Policy, please contact our customer support. We are here to assist you and provide further clarification or assistance.